There is a choice of postage methods available. See below for details:-
|Royal Mail 1st Class
Free for orders £20.00 and over
Recorded Delivery (Royal Mail 1st Class Signed For)
Free for orders £40.00 and over
Special Delivery (Royal Mail Special Delivery Next Day by 1pm)
Free for orders £80.00 and over
Tracking Numbers for Royal Mail Signed For and Special Delivery can be issued upon request. Please contact us via my our Contact page with details of your order.
We do not currently take international on-line orders for countries outside of the UK.
We aim to dispatch items within 7 working days of receiving your order. Handmade to order items may take slightly longer.
Every item is individually checked prior to despatch. If you are not entirely satisfied with any item you receive, please notify us within 14 days via our Contact page to enable us to rectify any problem where possible.
In the unfortunate event that your item should be damaged upon receipt, please contact us immediately (within 14 days of receipt) via our Contact page so that a replacement can be sent. If we are unable to replace the same, a full refund will be given, including any postage fees you have incurred.
Please be aware that refunds will only be provided on faulty items. We will endeavour to respond to any contact within 3 working days wherever possible.
For used goods or goods that are returned after your wedding date, no refund will be given.
A refund will not be provided on any commissioned piece of jewellery/headdress or any handmade to order item unless faulty as this item will have been made especially for the customer. If you are unhappy with any commissioned piece of jewellery or headdress, please contact us within 14 days of receipt via our Contact page.
Please be aware that refunds cannot be provided on any earrings due to reasons of hygiene.
We reserve the right to refuse any item if we suspect that our returns policy is being abused.
A full refund will be given within 30 days of our receipt of the faulty item, together with any postage fees you have incurred. The item should be return to us in its original state, together with the original packaging.
These Terms and Conditions do not affect your statutory rights.